As Realtors we are in the industry of servicing our clients, understanding their needs, and delivering impeccable service, PERIOD! With the advancement of technology and so many new apps being created hourly, it’s no wonder why we get sidetracked and distracted over the best tools to help us run our business and generate more leads. More often than not, we find a few tools for our clients as well, tell them to download the app, and leave them to their own defenses.
Technology is only one component to being a top producing Realtor. It helps us put our marketing on autopilot, track our sales, advertise our accomplishments and allows our foot in the door of people that don’t know who we are yet. But how does this help our clients? How is this better serving their need to purchase or lease Real Estate? Fundamental sales skill sets are a larger component to building rapport with your client and what we all hope to get in return… repeat business and/or referrals!
Be a resource for your client on any and all of their needs. If you don’t know the answer, be candid in telling them that and find someone who does have the answer. Your client will be more appreciative of the fact that you are working for them and not giving them the run around. Solve the problem for your client and act as if you are the ultimate think tank for them! Your client expects that you will go to bat for them in all aspects of the transaction. Going the extra mile and showing them different scenarios to resolve any objection creates value in their eyes. When you decide on some cool apps to have them download, make sure you walk them through it and how it will benefit what their goal is.